| Problem | Solution | | :--- | :--- | | | Click "Forgot Password?" (Quên mật khẩu). Enter your registered email. Generali will send a reset link within 3-5 minutes. Check your Spam folder. | | Account Locked | After 5 failed login attempts, the account locks for security. Contact Generali hotline: 1800 2096 (operating hours: Mon-Fri, 8:00 AM - 5:00 PM) to unlock. | | OTP Not Received | Ensure your phone has signal. Wait 60 seconds. If still not received, check if your number is updated with Generali Customer Service. | | Browser Compatibility | The portal works best on Google Chrome (latest version) or Microsoft Edge . Disable ad-blockers temporarily as they may interfere with scripts. |
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