The Digital Classroom of Negotiation: Reflecting on the Never Split the Difference Audiobook in 2021
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The book taught Alex the importance of active listening, open-ended questions, and labeling emotions. Voss shared stories of his experiences negotiating with terrorists and bank robbers, and how he used these techniques to de-escalate tense situations and get what he wanted. Title: The Digital Classroom of Negotiation: Reflecting on
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