0xe00086cc Backup Exec _top_ Instant

1. • Backup Exec Debug Logs (%ProgramData%\Symantec\Backup Exec\Logs)
   • Windows System/Application Event Logs
   • TapeAlert logs (if tape device)

   Manual Install:

   If the "Push Install" continues to fail with this code, users often find success by performing a manual agent installation directly on the remote server.

   DNS Issues:

   The media server cannot resolve the IP address of the remote agent correctly. Step-by-Step Troubleshooting Guide 1. Restart Remote Services The simplest fix is often the most effective. Log into the target server (the one being backed up). Open services.msc . Locate Backup Exec Remote Agent for Windows . Restart the service. Ensure the service is set to Automatic . 2. Verify Port 10000 Availability Backup Exec uses port 10000 for NDMP communication. Run telnet [ServerIP] 10000 from the media server. If the screen goes blank, the port is open. 0xe00086cc backup exec

   Before jumping into fixes, you must identify the root cause. The error typically stems from one of the following scenarios: Manual Install: If the "Push Install" continues to

   The Trust Relationship

   : Modern versions of Backup Exec require an explicit "trust" to be established between the server and the remote agent. If this certificate-based handshake is revoked or expires, the connection fails immediately with 0xe00086cc. the connection fails immediately with 0xe00086cc.